If you are having difficulty paying your gas and electricity bills during the current Covid 19 situation, the government has made it mandatory that support is made available to you through your energy supplier.
This could include –
Energy meters are also not allowed to be disconnected during the pandemic.
If you need to top up your prepayment meter but you are unable to do so, as you are self isolating, then you need to inform your supplier immediately.
Options from your energy supplier could include –
If you have a smart meter then you should be able to top up online, by phone or app.
Suppliers must adhere to government guidelines in protecting customers and staff during this time.
If you or someone you know is vulnerable, has a disability or is of pension age, then it is important to let your supplier know. All energy suppliers in the UK have a Priority Services Register for people who may need further help, it is free to register.
For further energy help and information – OFGEM (Office of Gas and Electricity Markets)
For information on managing your loans